FAQs

Frequently Asked Questions 

 

 

Ⅰ. Product & Brand Identity

Q1: What are your main wholesale products?

We specialize in direct factory-source cultured pearls. Our primary inventory consists of all kinds of loose pearl strands (sold per standard 15-inch strand), loose pearl lots, and matched pairs tailored for jewelry designers and commercial brands.

Q2: What is the story and meaning behind your brand and logo?

Our brand represents a profound family legacy and a passion for fine gems. The Chinese characters embedded in our roots draw inspiration from the names of our founder’s daughters (“Yao” and “Ying”), which beautifully translate to “Plentiful” and “Pure”—the exact endearing qualities found in a flawless pearl. The logo reflects our enduring expectation to deliver that exact pure, high-grade pearl quality to the global market.

Q3: How can I ensure the pearls I receive are real cultured pearls?

We guarantee 100% genuine cultured freshwater and seawater pearls directly from our sourcing network. To provide ultimate peace of mind for your brand, we can arrange an independent third-party authenticity certificate from an authoritative gemological testing center for an additional fee of USD $4.00 per item.

Ⅱ. Shipping & Logistics

Q4: When will my bulk order be shipped?

Standard wholesale orders are processed and securely dispatched within 3 business days after payment verification. Please note that during official national holidays, processing timelines may be extended accordingly.

Q5: What shipping methods do you offer and how long is the transit time?

We primarily utilize two tiers of shipping to balance cost and efficiency for our global buyers:

  • Express Delivery (Recommended): Via FedEx / DHL. Transit time is typically 7–10 business days.

  • Standard Delivery: Via E-packet. Transit time is typically 20–35 business days.

Q6: What are the estimated shipping costs?

Shipping costs are calculated at checkout based on weight and destination. For baseline reference:

  • E-packet: Starts at approximately USD $4.00 per parcel (based on a 0.5 kg standard package).

  • FedEx / Express: Starts at approximately USD $30.00 (based on a 0.5 kg standard volume batch).

  • For large, high-volume container shipments, please contact your account manager for discounted contract freight rates.

Q7: Where can I track my international shipment?

Once your order leaves our facility, we will email you an official tracking number. You can track your cargo using the following authoritative networks:

Ⅲ. Ordering & Payment

Q8: How do I place a bulk wholesale order online?

  1. Browse our collections, select your desired specifications (size, shape, grade), and add items to your cart.

  2. Click the Shopping Cart icon to review your selected lots.

  3. Click Continue to Checkout.

  4. Sign in to your wholesale account, register a new business account, or proceed as a guest.

  5. Confirm your precise corporate shipping details and choose your preferred payment gateway. Note: Double-check your shipping address to ensure seamless customs clearance.

Q9: Can I cancel my order once it is placed?

If you need to cancel an order, please contact our support team within 24 hours of placement. Once a shipment has been processed, custom-packed, or handed over to the carrier, the order cannot be canceled.

Q10: What payment options do you accept?

We offer flexible, secure payment gateways suitable for international commerce. We accept PayPal as well as all major global credit cards (Visa, Mastercard, American Express, etc.).

Ⅳ. Troubleshooting & Delivery Support

Q11: How do I change my shipping address after placing an order?

Address modifications can only be made before the package is dispatched. Once the cargo is in the possession of FedEx or the postal service, we cannot legally redirect the shipment. Please verify your exact delivery details during checkout.

Q12: Why does my tracking number show as “Invalid” or “Not Found”?

This is completely normal. Tracking numbers are generated immediately when we pack your goods, but the carrier’s network will show it as invalid until the batch is physically scanned at the primary sorting facility. Please allow 24–48 hours for the initial status to update.

Q13: Why has my package tracking status not updated for several days?

During international transit, packages moving between global hubs or undergoing import customs inspection may not receive real-time scans. Rest assured, your cargo is still moving smoothly and the status will refresh automatically once it reaches the next major distribution depot.

Q14: What should I do if tracking says “Delivered” but I haven’t received it?

Before contacting us, please perform the following checks:

  1. Check your secure commercial mailbox, front desk, or loading dock.

  2. Verify with neighboring businesses or family members who may have signed for the courier.

  3. Contact your local post office or FedEx branch immediately with your tracking number, as carriers often hold international business parcels for security.

  4. If the package remains missing, email us at maryma@wanyingjewelry.com and we will assist in launching an official carrier investigation.

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