Thank you for choosing Wanying Jewelry. As a dedicated B2B wholesale supplier, we stand behind the premium quality of our cultured pearls. Because we specialize in bulk volumes and factory-direct orders, our return and refund policies are specifically structured for commercial buyers and international jewelry brands.
1. Inspection Window & Eligibility
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7-Day Inspection Period: All bulk shipments must be inspected upon arrival. Any requests for returns or exchanges must be submitted via email within 7 days of verified delivery. After 7 days, orders are considered fully accepted.
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Condition Requirement: To be eligible for a return or exchange, items must be entirely unused, unaltered, in their original loose strand/lot packaging, and in the exact condition they were received.
2. Defective, Damaged, or Incorrect Items
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Quality Guarantee: We only replace or refund items that arrive genuinely defective, damaged during transit, or incorrect relative to your order invoice.
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How to Claim: If you detect a quality issue, please email our support team at maryma@wanyingjewelry.com (or your designated account manager) with clear high-resolution photos and video proof of the batch. Once inspected and verified by our QA team, we will promptly process your replacement or credit.
3. Refunds & Processing Times
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Verification: Once your authorized return shipment is received and thoroughly inspected at our facility, we will send you a formal confirmation email.
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Refund Issuance: Approved refunds will be automatically applied to your credit card or original method of payment within 5–7 business days, depending on your financial institution’s processing times.
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Delayed Refunds: If you haven’t received an approved refund yet, please first re-check your bank account and contact your credit card provider, as official posting times vary globally. For further assistance, contact us at our official support email.
4. Return Shipping Logistics & Address
To return authorized products, please utilize the following customs-optimized address:
Recipient: Return Dept. (Ma Zongzhen)
Company: Wanying Jewelry
Address: Building 37, Shajiao Street, Gaode Town, Beihai City, Guangxi Province, China
Postal Code: 536000
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Carrier Selection (Important): For international returns entering China, we highly recommend using FedEx or Registered EMS Mail, as they offer smooth, reliable customs clearance. Please DO NOT use DHL, as it frequently encounters severe import customs barriers in our region.
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Tracking & Insurance: For high-value bulk pearl shipments, you must use a trackable shipping service and purchase appropriate shipping insurance. We cannot guarantee receipt or issue credit for items lost or damaged during return transit.
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Shipping Costs: Unless the return is due to a verifiable factory defect or shipping error on our part, the buyer is responsible for all return freight charges and applicable import tariffs.
Need Additional Help?
For ongoing order inquiries, custom lot sizing, or refund tracking, please reach out directly to our global service desk: 
Email: maryma@wanyingjewelry.com