1 Request for refund valid day :
Your refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2:Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet,
please contact us at culturedpearls@163.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at culturedpearls@163.com .
3 Return address :
To return your product, you should mail your product to:
Att :mazongzhen
Address: Building 37, Shajiao Street, Gaode Town, Beihai city, Guangxi province,China ,post code :536000
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4: Return cost
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund,
the cost of return shipping will be deducted from your refund.
5: shipping insurance & return tracking number
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.But usually Fedex and post can reach us very smoothly when it comes back with better custom clearance .
Please dont use DHL /EMS to send goods back to us .
Need help?
Contact us at culturedpearls@163.com for questions related to refunds and returns.